We take the delivery of your order very seriously, working very closely with our carrier’s DPD, part of Geopost and Yodel, part of DHL.
For our EU Customers we provide an effective delivery service to most countries within the EU and offer a competitive 3-5 working day timeframe.
We offer full traceability ( if courier option choosen ) for your orders from point of shipping through to delivery, you will receive an email immediately we ship the orders from our Warehouse, showing you when you can expect delivery of your order and a link through to the tracking system where you will be able to see the progress of your delivery.
Of course, at any time you can call our Aftersales team on 01428 713131 for assistance.
For our UK customers we offer a range of services: Pre1000AM, Next Working Day, UK free delivery of 3-5 working days, plus we can deliver on a Saturday.
Orders can be despatched to your home or work place and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between 8.30am to 5.30pm; all courier deliveries will require a signature.
We dispatch orders on weekdays only, except on Bank Holidays. If you place your order on Friday before 3:00pm using the Next Day service, it will arrive on Monday. If you place your order over the weekend using the Next Day service, it will arrive on Tuesday. Please note that Next Working Day delivery does not include Saturday delivery.
We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery.
Within the shopping cart there is a facility where you can add special delivery instructions. For example: “If out, please leave with neighbour”.
* Free delivery is NOT available to the following postcodes:
Northern Ireland, Guernsey, Jersey, Isle of Man, Scilly Isles,
AB30-38, AB44-56, FK17-21, G83, HS1-99, IV1-99, KA27-28, KW0-99, PA20-99, PO30-41 PH17-99,TR21-25, ZE1-3
CHRISTMAS DELIVERY DATES 2011
For last shipping dates to your area, please see below.
UK Free delivery (2-5 working days): Tuesday 20th December *
UK Northern Ireland, Guernsey, Jersey, Isle of Man and Sicilly Isles: Tuesday 20th December
UK next working day (Order by 3pm) : Thursday 22nd December
UK Saturday (Order by 3pm): Friday 23rd December